Needapage.co.uk - Web Design and Hosting Solutions

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Please take your time to read the pre-order information before making an order.

1. Setup Time

   The current setup time for web hosting accounts is approximately 24 hours, Monday through Friday (accounts are not setup over the weekend). This does not include the time it takes to transfer a domain from your old host to our servers. We may consider a rush or emergency setup service if needed.

2. Billing

   Once your account has been setup on our servers, your paypal or method you choose will be charged for a month/year of hosting based on your web hosting plan and then again each month/year on your anniversary date.

   If at any time you wish to cancel your web hosting account, just fill out our Account Cancellation form. If you sign-up for web hosting, but never uploaded your files or update your domain record to reference our name servers, you are still responsible for any web hosting charges. You will continue to be billed for hosting each month until you actually cancel hosting. Partial month hosting charges are not refunded when cancelling hosting for a domain.

3. FAQ

   Please read through our Frequently Asked Questions (FAQ) section before you sign up for hosting, that way you will have a better idea of what Needapage.co.uk is all about and the type of service we can provide for you. Please note, we do not offer shell access or provide any kind of mailing list services.

4. Multiple Domains

   You will need to choose a hosting plan for each domain that you want to have hosted. Multiple domains cannot share the same hosting plan, disk space or traffic, however you can purchase the reseller package which you will be able to host multiple domains.

   If you currently have an web hosting account setup with us, just fill out the order form and you will be asked if you want to add your new domain to your existing account.

5. Domain Registration

   If you have domain(s) that you would like to have hosted, but are not yet registered, you will need to register them first with a domain registar. For more information on domain registration, please see our Domain FAQ.

   If you have just registered (a) new domain(s), the registration usually takes 24-48 hours. Once your hosting account is setup and we have verified that your domain registration is complete, we will send you an email with all of your new account access information.

6. Subdomains

   If you are hosting the content of a subdomain with us, you need choose a hosting plan for a sub-domain and sign-up for hosting. If the content is on another server then we can setup a A record for you. Please see our subdomain FAQ entry for more info.

7. DNS Configuration

   We maintain the DNS entries for all of the domains that we host. We do not host web content only with the DNS maintained by an outside provider. In general, we do not offer any kind of custom hosting configurations. For more info, please see our FAQ.

8. Hosted Domain Transfer

   If you are ordering hosting for a domain that is currently being hosted at another web host, once your account is setup we will send you an email with information on how to stage your files on our server so that your website will be mirrored on both the old and new servers, making the migration transparent to the outside world. We will provide you with a site preview url so you can view your website before it is actually live on our server.

   If you are currently using email with your domain, then it is important that you first setup any existing email accounts on our server before you transfer your domain. This way your email will continue to work once the domain transfer is complete.

   Once you have uploaded all of your files and setup your email, you’ll then need to update your domain record to reference our name servers.

9. Non-Hosted Domain Transfer

   If you are ordering hosting for a domain that is not currently being hosted anywhere, then you can update your domain record with our name servers at any time.

10. Internet Access

    Needapage.co.uk is a web host only, not an ISP. We do not provide any access to the internet such as dial-up service, DSL, cable and, so on. You will still need to have the means to connect to the internet to access and update a website that we host for you.

11. Web Design Services

    We  provide a web design and development services, which includes script installation, website creation, template design and debugging. In order to use our web hosting services, you should be familiar with web design and know how to use FTP or you have someone who will help you develop your website.

12. Please read our Terms of service and Acceptable use policy

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